Terms of Service
Last updated: [PUBLICATION DATE] · Version 1.0
These Terms of Service ("Terms") govern the use of the LediaSign platform, a digital signage management service offered by [LEDIA MULTIMEDIA LEGAL NAME], domiciled in [CITY, ECUADOR], tax ID (RUC) [RUC] ("LediaSign", "we"). By creating an account, accessing or using the platform, you ("the Customer" or "you") agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
2. Description of the Service
LediaSign is a SaaS platform for remotely managing content, playlists, scheduling, users and digital signage devices, with an initial focus on Android TV and Google TV devices. The Service includes, among other features, content management, real-time monitoring, remote screenshots, remote restarts, offline synchronization, reports and alerts, and may evolve over time, adding or modifying functionality.
3. User Accounts
The Customer is responsible for the accuracy of the information provided when creating their account and for keeping their access credentials confidential. The Customer is responsible for all activity carried out under their account and under the accounts of users they invite within their organization (roles and permissions). LediaSign may request reasonable identity verification before enabling certain features (for example, device limits or integrations). The Customer must immediately notify LediaSign of any unauthorized use of their account.
4. Plans, Prices and Billing
Available plans and their prices are published on the Pricing page and may be updated periodically; price changes do not apply retroactively to a billing cycle already paid. Upon signing up, the Customer gets a free trial period with no card required; when the trial ends, the Service pauses and nothing is charged without the Customer's express authorization. The subscription is billed monthly in advance, based on the number of screens subscribed, through the Pagomedios payment gateway (Abitmedia S.A.); with the first payment, the card is registered at the gateway for the automatic monthly charge. The Customer may change the number of subscribed screens at any time: the new limit applies immediately and the new amount is charged from the next monthly cycle, with no partial charges. Cancellations: the Customer may cancel their subscription at any time from the panel; the service remains active until the end of the period already paid. Refunds: unless applicable law provides otherwise, payments are non-refundable once the billing cycle has started. If a monthly charge cannot be processed, LediaSign will notify the Customer and retry automatically during a five (5) day grace period; non-payment after that period results in suspension of access to the Service until payment is settled.
5. Customer Content
"Customer Content" is all material (images, videos, text, widgets, data) that the Customer or their users upload, schedule or transmit through the platform to their screens. The Customer retains ownership of their Content. By uploading Content, the Customer grants LediaSign a limited, non-exclusive, worldwide license to store, process, transmit and display such Content solely for the purpose of providing the Service. The Customer represents and warrants that they hold the necessary rights over the Content they upload, or have the corresponding authorization, and that such Content does not infringe third-party rights or applicable laws.
6. Acceptable Use
The Customer agrees not to use the Service to: publish illegal, defamatory, discriminatory or hateful content, or content that violates third-party rights; attempt to breach the platform's security, reverse engineer it, or access accounts, devices or data of other customers without authorization; deliberately overload the Service's infrastructure (for example, through massive scraping or unauthorized automation); or resell or sublicense the Service without LediaSign's express written authorization.
7. Intellectual Property
The LediaSign platform, its software, brand, design, source code, documentation and all associated intellectual property belong to LEDIA Multimedia or its licensors. These Terms do not grant the Customer any ownership rights over the platform, only a limited, non-exclusive, non-transferable right of use, in accordance with the subscribed plan.
8. Devices and Compatibility
LediaSign is a software service. The Customer is responsible for having Android TV, Google TV or other compatible devices as indicated in the official documentation, as well as the internet connection required for the proper functioning of the Service, including offline synchronization within the documented technical limits.
9. Service Availability
LediaSign works to keep the Service continuously available; however, there may be scheduled maintenance or incidents beyond our reasonable control. [PENDING: once a formal SLA is defined (for example, 99.5% uptime for the Enterprise plan), update this section with the specific commitment and applicable remedies.]
10. Suspension and Termination
LediaSign may suspend or terminate the access of a Customer who breaches these Terms, including non-payment or misuse of the Service, upon reasonable notice except in cases of serious or immediate risk. The Customer may terminate their account at any time; after termination, LediaSign will keep the Customer Content for a reasonable period of 15 days to allow its export, after which it may be permanently deleted.
11. Limitation of Liability
To the maximum extent permitted by applicable law, LediaSign shall not be liable for indirect, incidental, special or consequential damages arising from the use or inability to use the Service, including loss of revenue, data or business. LediaSign's total liability to the Customer for any claim related to the Service shall not exceed the amount paid by the Customer in the three (3) months prior to the event giving rise to the claim.
12. Indemnification
The Customer agrees to indemnify and hold LediaSign harmless against third-party claims arising from the Customer Content or from the breach of these Terms by the Customer or their users.
13. Changes to these Terms
LediaSign may update these Terms periodically. Material changes will be notified at least 15 days in advance by email or within the platform. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Ecuador. Any dispute arising from these Terms shall be submitted to the competent courts of [CITY, ECUADOR], unless the parties expressly agree on an alternative dispute resolution mechanism (for example, mediation or arbitration) for corporate customers that so require.
15. Contact
For questions about these Terms, contact us at [LEGAL EMAIL, e.g. legal@lediasign.com].